What To Know About Behavioral Segmentation

By Leslie Griffith


The term behavioral segmentation is used frequently in the marketing world. It refers to division of populations based solely on behavior. That is, the way a particular population knows, uses or responds to products. Behaviors of consumers is frequently studied in marketing, as there are various considerations made by consumers before they commit to a service or product.

There are multiple components of segmentation. Buying on occasion is an example of one form. This mostly refers to items that are targeted based on occasion. Another form is benefits sought. Many products are targeted based on benefits that consumers seek out. Marketers are able to divide populations by benefits that the consumers look for.

Another form is loyalty. There are two main ways to grow businesses. First is to collect new customers and second is to retain existing customers. The more loyalty a consumer has to a product and service, the more the consumer base will grow. This is another behavior that marketers tend to target. Strategies employed for brand-loyal consumers is different than that applied for acquiring new consumers.

Usage rate is important as well. In both commercial and residential segments, usage is rated as heavy, moderate or lesser. Customers are often targeted based on their perceived or calculated usage. For instance, beauty facilities might be more likely to target consumers known to buy and utilize personal care products on a regular basis and avoid customers who do not use these kinds of products frequently.

Another commonly applied segment is buyer readiness stage. In this, individuals are grouped according to readiness to buy products. This is especially useful for monitoring and formulation marketing communication strategies in order to get consumers to purchase a brand or product. There are six main stages in buyer readiness: awareness, knowledge, liking, preference, conviction, and purchase.

Any product or service not targeted to the masses may utilize segmentation. This is known to be beneficial for niche products, which focus on needs and wants of consumers. The goal here, and in other marketing strategies, is to gain more information about consumers and use that to draft the most effective strategy for attracting, and keeping, customers. The techniques used will vary based on product, service, marketer and other similar factors.

Generally, this is known as a form of market segmentation. It is mostly focused on behavior and patterns. The process includes the division of consumers into various groups relative to attitudes, uses, knowledge and responses to products. It involves a close look at behaviors of customers while they are making decisions about purchases. Products can employ this information to alter their marketing strategies for optimal effectiveness.

Behavioral segmentation is used commonly in marketing to target certain consumers. It is recognized as a form of market segmentation. Essentially, it involves dividing the market into various groups of consumers who have similar needs. Through this, producers are able to create more effective approaches to reaching target consumers based on their desires and needs. Great emphasis is on the behaviors of customers, particularly when it comes to making decisions and purchases.




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